Refund, Cancellation & Service Area Policy

At Dispatchrr, we connect customers with trusted professionals who travel to your location. To ensure fairness for both customers and service providers, the following policy applies to all bookings.

Cancellation Policy

More Than 24 Hours Before Appointment

Customers may cancel their appointment at least 24 hours before the scheduled service time and receive a full refund of any deposit or prepaid amount.

Less Than 24 Hours Before Appointment

Cancellations made less than 24 hours before the scheduled appointment time are non-refundable.

No-Show Policy

If a customer is unavailable, unreachable, or not present at the service location at the scheduled appointment time, the booking will be considered a no-show and no refund will be issued.

Rescheduling Policy

Appointments may be rescheduled free of charge when requested at least 24 hours before the scheduled appointment time.

Rescheduling requests made within 24 hours of the appointment are subject to provider availability and may not be accommodated.

Service Area Policy

Dispatchrr currently serves select areas within the Greater Toronto Area.

Customers must provide an accurate service address when booking. If a booking is made outside of our service area, Dispatchrr reserves the right to cancel the appointment and issue a full refund.

Additional travel fees may apply for certain locations.

Provider Cancellations

In the rare event that a service provider becomes unavailable, Dispatchrr will make reasonable efforts to arrange a replacement provider.

If a replacement cannot be arranged, customers will receive either:

• A full refund, or

• The option to reschedule their appointment at no additional cost.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for refunds to appear on your account, depending on your financial institution.

Contact Information

For cancellation, rescheduling, or refund inquiries, please contact Dispatchrr support as soon as possible.

By completing a booking through Dispatchrr, you acknowledge and agree to this Refund, Cancellation & Service Area Policy.